Why We Moved to Google Reviews and Why It Matters for Our Customers

As part of the recent website updates, Terra Cotta Plant Boutique is now officially on Google Reviews.

I decided to retire the review app we had been using previously. It served us well for a time, but as the brand evolved, it no longer felt like the right fit.

Google Reviews felt like a more natural option. It’s easy to find, familiar to customers, and a place where many people already go to discover and evaluate small businesses they want to support.

Moving forward, customers who place an online order will receive a follow-up email seven days after their purchase, inviting them to leave feedback on their experience.

These reviews help future customers shop with confidence, and just as importantly, they help me understand what we’re doing well and where we can continue to improve.

Thoughtful feedback plays a huge role in how we refine our services, product selection, and overall experience.

As Terra Cotta Plant Boutique grows, we’re being more intentional about how we show up, how we communicate, and how we listen.

As a valued customer, I truly appreciate you taking the time to share your experience. Your feedback provides the insight needed for continued, thoughtful growth of this business.

Stay botanically inspired,
Brooklyn