Refund policy

Terra Cotta Plant Boutique offers simple, no-fuss returns and exchanges and a "Happy Plant Guarantee" within 14 business days of delivery date for retail orders.

All festival and pop-up market sales are included only with a receipt. All sales are final and are excluded from the "Happy Plant Guarantee" and return/exchange policy without a receipt. Returns will be processed through the mail. 

To initiate a return or exchange, simply visit the “RETURNS/EXCHANGES” link on the bottom menu of our website. 

If you have any questions or need additional assistance, contact us at info@terracottaplantboutique.com with your order number in the subject line.

For refunds, please allow 3-5 business days to process.

Please note: Our policy does not cover courier delays. Any order that becomes lost in transit will be refunded minus cost of shipping.